Jump to content

[SERIOUS] Unexpected GPU and other prebuilt Problems


sjain

Poll  

10 members have voted

  1. 1. What should I do with the PC?

    • Wait for new GPU drivers, keep the PC
      0
    • Install the drivers on the HP site, keep the PC
      0
    • Return it before the 30 day guarantee ends (2nd Dec)


Recommended Posts

Hello,

I recently brought a prebuilt HP Envy Phoenix 860-090na from Currys. Specs are in the spoiler below


CPU: i7 6700K - In task manager the clock speed fluctuates from 1.83Ghz to 4Ghz
CPU Cooling: Liquid cooler by HP.
RAM: DDR4 32GB 2133Mhz
Motherboard: HP, Z170
GPU: Reference GTX 980Ti
PSU: Corsair RM750


I have no games yet (GTA V, Battlefield), so I downloaded a copy of Minecraft 1.8.8 I had so many problems, and I am pretty freaked out right now. £2,000 for these problems:

> Watercooling is louder than it should be, even on idle. Keeps squeaking simultaneously with lag spikes on games.
> GPU: Main problem. First problem was when I launched Minecraft - Lots of lag spikes, then it froze and I got a black screen, then it came back with 'Display Driver nVidia GeForce stopped responding and has recovered. Happened another two times, randomly, when on Chrome etc. Then came the killer. It hit me with 'No Signal'. Restarted, works fine.
> I get so many lag spikes on such a light little game. Idk why, it baffles me. At this pount I am pretty freaked out. Things completely stop responding for minutes.

As you can see, there are many problems, and they cut corners everywhere, the SSD is a cheap Sandisk one, it originally came with a 500W PSU, but I changed it to an RM750 for obvious reasons. It didn't void my warranty, got them to do it.

Here are a few notes:

 


I am using a 1440p monitor
The OS is Windows 10 64-bit
The SSD only has 10 programs installed
I made sure Intel HD Graphics was fully disabled.
The HP support forum has no good support at all.
Due to the circumstances as of now, I cannot build one or order a custom one, or get someone to build it. No questions please, it really does happen.
I will not be playing Minecraft at all, I just wanted to test performance as I had a free day, but no games.


I am really quite desperate now. The 30-day return guarantee ends on the 2nd of December. Please, vote in the poll below. I need all the help I can get.

Edited by N4Cer

i7 5820K @ 4.5Ghz Asus X99-A Zotac GTX 980Ti 2-way SLI
Full PC Specs

Link to comment
Share on other sites

Could be a driver issue? Have you seen if that's up to date? on my old card i used to get this issue a lot, however since re-formatting windows and updating drivers it stopped. although honestly, i'd return the PC just in case and get your money back (then build a PC yourself) or get a new one.

 

 

If you want to me reply as soon as possible, then either quote or @CouthInk4  me as i'll be notified, a general reply will not notify me

Check out my YouTube channel!https://www.youtube.com/channel/UCXj0EXXJfERhPJTROHY6Ma

 

Untitled.png

 

Link to comment
Share on other sites

Building your own would have saved you money i agree to what others say take it back don't open or mess with it because it might be a fault with anything also paying for a pc at that price i would take it back and go nuts on them & buy the parts yourself and save cash maybe buy a 2nd GPU card.

Edited by CODEX12
Link to comment
Share on other sites

Cannot get a self built. It happens, you know, really long story I cannot explain.

10 hours ago, CouthInk4 said:

Could be a driver issue? Have you seen if that's up to date? on my old card i used to get this issue a lot, however since re-formatting windows and updating drivers it stopped. although honestly, i'd return the PC just in case and get your money back (then build a PC yourself) or get a new one.

 

 

Drivers fully up to date.but I will return it, it seems like a piece of crap with corners cut absolutely everywhere

i7 5820K @ 4.5Ghz Asus X99-A Zotac GTX 980Ti 2-way SLI
Full PC Specs

Link to comment
Share on other sites

  • Management Team

A few things sound normal:

11 hours ago, N4Cer said:

CPU: i7 6700K - In task manager the clock speed fluctuates from 1.83Ghz to 4Ghz

That is normal behavior, you can disable Intel Speedstep but to be honest this is a power saving feature which tends to only kick in when CPU usage is low.

11 hours ago, N4Cer said:

Watercooling is louder than it should be, even on idle. Keeps squeaking simultaneously with lag spikes on games.

Watercooling can be pretty loud, especially cheap implementations. I know people who have returned watercooling systems thinking that they would be completely silent and being utterly disappointed when realizing how loud they can be.

But this concerns me:

11 hours ago, N4Cer said:

it originally came with a 500W PSU

Now this makes me concerned. Unless the 500W PSU was a very very good brand this shouldn't have been on a system with a 980Ti and an i7.

11 hours ago, N4Cer said:

GPU: Main problem. First problem was when I launched Minecraft - Lots of lag spikes, then it froze and I got a black screen, then it came back with 'Display Driver nVidia GeForce stopped responding and has recovered. Happened another two times, randomly, when on Chrome etc. Then came the killer. It hit me with 'No Signal'. Restarted, works fine.

I've had this on numerous products, laptops, desktops, etc. If drivers are entirely up to date, and you've tried reinstalling Windows etc to rule out driver corruption or weird issues, then this is probably a hardware issue.

 

My verdict is that you should return this system, and try a different brand - if you absolutely completely have to go with pre-built.

Imitation is the sincerest form of flattery.

Link to comment
Share on other sites

im with everyone on here so far dont take the chance of messing with your warranty by tinkering with it you paid enough u shouldnt have to... if i was you i would package bad boy up and get my money back and go with something else that is suitable for you good luck with ur choice and outcome

Link to comment
Share on other sites

9 hours ago, N4Cer said:

Cannot get a self built. It happens, you know, really long story I cannot explain.

Drivers fully up to date.but I will return it, it seems like a piece of crap with corners cut absolutely everywhere

I think I have a theory on why you cannot build a computer. Perhaps you tried once and fried the whole thing? Dont be ashamed or afraid of that, you could learn from that and from then on, you take the time to make sure everything is where it should be or shouldnt be. I killed my first computer build, it would be 4 years since I would try again and things worked out better.

wJXdqyS.png

We can't Stop here, This is Whelen Country.

Link to comment
Share on other sites

On 23/11/2015, 07:23:28, N4Cer said:

> GPU: Main problem. First problem was when I launched Minecraft - Lots of lag spikes,

Check MSI Afterburner's GPU temp stuff, 980 Ti has ABPR which means it could be pushing something like 1500mhz out of the core and then throttles, but apart from that, probably hardware stuff... Return!

Edited by Starmix

f5206360dd4e4e316b6c1f56c39f20d3.png

 

My Railmiles statistics: https://generic.railmiles.me/

I live in the UK. This means I will respond the most from 3-11pm BST/GMT. Do not contact for support here or through Discord.
Discord: generic train man#7633 --------------- Youtube: The Starmix

Link to comment
Share on other sites

Join the conversation

You can post now and register later. If you have an account, sign in now to post with your account.

Guest
Reply to this topic...

×   Pasted as rich text.   Paste as plain text instead

  Only 75 emoji are allowed.

×   Your link has been automatically embedded.   Display as a link instead

×   Your previous content has been restored.   Clear editor

×   You cannot paste images directly. Upload or insert images from URL.



×
×
  • Create New...