(I am aware of the 'Disable comments and full reviews' option, but it can't be used post-upload)

Currently all of my or others plugins' comment section is always obscured by people who leave support questions even though in the pinned comment it's said that they shouldn't do that because it just clutters the comment section with all the quotes. Ofcourse I'd like to help those people but if other people look at the comment section to see what people think before they download they'd have to go through a lot of pages in order to find some useful information.

 

Maybe add a prompt if they clicked on the "Leave a comment" button that contributors can customize the text that for example says: "Please do not ask for support in the comment section, send me a private message instead"

 

What sometimes happens is that there is an issue and there have to be a lot of questions to figure out what, why and where the issue occured which again, shows quotes that can take a fifth of the comment page.

 

I first thought it's a good idea for file owners to be able to remove comments, but that can be abused(e.g. someone stole a file and someone calls them out on it)

We can toggle this on for existing files - if this is something you want then please send me a private message.

 

However, please read the drawbacks mentioned here. The ability to disable comments and reviews was made as a compromise between user and creator expectations.

 

Unfortunately people are going to ask repeated questions (see the LSPDFR support forums if you want to see that in stereo). You could also try pinning common problems or common solutions in your comment section to try and reduce the fluff.

 

I am willing to look into adding a 'where to get support / report bugs' type of message, but I do wonder if this would really help. It's really likely that if you directed people to PMs you'd quickly get overwhelmed.

Just going to say that it doesn't hurt anyone to ask for help or support in the comment section, sometimes the author may be busy doing things, so for example, one person might be unsure of what to do or where to put things. Then another person who has had experience of putting things where they go, will help the person who is stuck.