Browsing through the forums looking to help people, most people who provide support generally don't click on threads that have a decent amount of replies, believing they must've already gotten help. I'm suggesting there is a mandatory feature where someone presses a button and the thread closes, so all the open threads truly need support and everyone can get the help they need.

On 5/10/2020 at 6:35 AM, Lukaz said:

Browsing through the forums looking to help people, most people who provide support generally don't click on threads that have a decent amount of replies, believing they must've already gotten help. I'm suggesting there is a mandatory feature where someone presses a button and the thread closes, so all the open threads truly need support and everyone can get the help they need.

I think this would be a fabulous idea. It would stop necro-posting and would provide people with a faster way to tell if an issue has been resolved. Even going as far as having a button the OP can press to mark a certain answer as the one that resolved the issue.

14 minutes ago, UnknownBastion said:

I think this would be a fabulous idea. It would stop necro-posting and would provide people with a faster way to tell if an issue has been resolved. Even going as far as having a button the OP can press to mark a certain answer as the one that resolved the issue.

We used to have more dedicated handling for support forums. I miss it. I do definitely agree that having "mark as solved" or "mark this post as the answer" features would be nice. Not entirely sure it would prevent necro-posting though, people who are too stupid to read the replies and figure it out are probably too stupid to understand the concept of "this is solved".

 

Still. Neat idea.

 

Our board software does provide something like this out of the box, with the ability to upvote answers and mark as solved. We can switch the forum to use a Q&A format.

The problem is the format doesn't make much sense when issues are more complex and require a decent amount of go-between between the person asking for help and people helping.

The good news is the next version of our board software provides support for marking answers without converting the entire forum to a Q&A format, so we should have this when this is released.

3 hours ago, Cyan said:

sense

 

4 hours ago, Cyan said:

Our board software does provide something like this out of the box, with the ability to upvote answers and mark as solved. We can switch the forum to use a Q&A format.

The problem is the format doesn't make much sense when issues are more complex and require a decent amount of go-between between the person asking for help and people helping.

The good news is the next version of our board software provides support for marking answers without converting the entire forum to a Q&A format, so we should have this when this is released.

And what about a way to mark something as solved?

8 hours ago, LukeD said:

We used to have more dedicated handling for support forums. I miss it. I do definitely agree that having "mark as solved" or "mark this post as the answer" features would be nice. Not entirely sure it would prevent necro-posting though, people who are too stupid to read the replies and figure it out are probably too stupid to understand the concept of "this is solved".

 

Still. Neat idea.

 

Glad you think it was a good idea! The thought on Necro-posting was that marking the issue as resolved would automatically close the thread for any further replies. 

39 minutes ago, Lukaz said:

 

And what about a way to mark something as solved?

That's what I was talking about in my reply, the next version of our board software will have this natively that we can turn on for certain boards.

5 hours ago, Cyan said:

Our board software does provide something like this out of the box, with the ability to upvote answers and mark as solved. We can switch the forum to use a Q&A format.

The problem is the format doesn't make much sense when issues are more complex and require a decent amount of go-between between the person asking for help and people helping.

The good news is the next version of our board software provides support for marking answers without converting the entire forum to a Q&A format, so we should have this when this is released.

Will the ability to auto-close a topic work with this?

On 5/11/2020 at 7:29 PM, Lukaz said:

And what about a way to mark something as solved?

 

Day late and a dollar short on this, but I've always just thrown the solution (if I find it myself) or a link to the comment with my solution (if I don't) in the OP of a thread, usually at the top.

 

That's my personal go-to, though.

23 hours ago, EvilJackCarver said:

 

Day late and a dollar short on this, but I've always just thrown the solution (if I find it myself) or a link to the comment with my solution (if I don't) in the OP of a thread, usually at the top.

 

That's my personal go-to, though.

You aint late at all! All opinions welcome! 🙂

As for what you said, a fairly decent amount of the community don't do that though. As helpful as that would be. Its a brilliant idea, it would just be a matter of getting the rest of the community to adopt that which...lets face it....isnt going to happen. XD

On 5/12/2020 at 2:51 AM, UnknownBastion said:

Will the ability to auto-close a topic work with this?

We can definitely add that in, yup.

20 minutes ago, Cyan said:

We can definitely add that in, yup.

Awesome! Thank you Cyan! 🙂