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Edited June 22, 20241 yr by tobeymaguire

What card do you have?

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Edited June 22, 20241 yr by tobeymaguire

Did you try using Geforce Experience?

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Edited June 22, 20241 yr by tobeymaguire

Type dxdiag in the start menu search bar and open it. In the display tab, is the name of the card correct and what does it say under Drivers?

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Edited June 22, 20241 yr by tobeymaguire

Did you plug the wire into the correct video port? Intel HD Graphics is usually integrated on the CPU and has it's own VGA (or DVI or HDMI; whatever it may be) port. Usually if you plug the wire into the graphics card without any drivers, the screen will just be in a bad resolution (1024x768 or 800x600) until you install the drivers or Windows finds and installs the drivers itself. There is an on-board driver just so you can see the screen until the correct drivers are installed.

Edited August 13, 201312 yr by willpv23

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Edited June 22, 20241 yr by tobeymaguire

Sounds like a graphics card problem then...The screen should still show up regardless if the drivers are installed or not.

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Edited June 22, 20241 yr by tobeymaguire

In order to install the drivers, the monitor has to be plugged into the graphics card you are installing drivers for. If you have it plugged into the integrated graphics, the driver installer doesn't detect the graphics card because it isn't what the computer is currently using. If the screen stays black when you plug the monitor into the graphics card, then it's most likely a graphics card problem. It could also be the PCIe port on the motherboard that's the problem. Also, when you switch from using integrated graphics to the graphics card, make sure you turn off the computer first.

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Edited June 22, 20241 yr by tobeymaguire

Is your system pre-built? Or did you build it yourself? If you built it yourself try installing the drivers from the disk that came with the card. I had a 550 TI a few weeks ago but I have now upgraded to a 770.

try installing the drivers from the disk that came with the card.

This. ^ Also make sure your internal graphics is disabled in the BIOS and possibly in the OS so it has to switch to the physical GPU instead.

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Edited June 22, 20241 yr by tobeymaguire

Well, the computer itself was pre-built, a Dell XPS 8300. After some time, we eventually put the new graphics card in, but it didn't have any disk or anything.

I'll try disabling the internal graphics soon.

Did you buy a new, or a used graphics card? All new graphics cards come with driver disks.