Hello, Welcome to LCPDFR.com If you are referring to the official tutorial, the automatic installer does indeed work, what issues are you having with it exactly? and if it doesn't work for you, the manual install option is always available. Can you explain as to where the video provides false info regarding the download of the mod? The website does have a support feature, it is the support forums that you are using now, we have sections for GTA V Legacy, Enhanced, LSPDFR, LCPDFR, and GTA IV, as well as support areas for the website and account, if you are having trouble downloading the mod. There is also no direct chat support as we only offer support through the forums. I hope this has cleared up some information for you