I have been debating on making this topic for a while now, mainly as I did not want to come across a whinger. My day to day web browsing is fine, it is just this website I have issues with. Just to preface, I am not blaming the site admins or the servers as there are heaps of people that have no issue here. I assume it has something to do with my ISP. This issue has been occurring since I have started using this website which was over a year ago.

I am located in Australia and this is the internet speed I get. I know it is slow to most users but that is a common speed here if the fibre network has not been rolled out yet. Every website loads normally, I can stream 1080p no issues. This website is the only thing I struggle with which makes me believe it could be related to my ISP (which is Telstra).

The issues I face:

• General web pages such as the forums take longer then they should to load, when the page loads you can see the contents load in over a duration instead of having a full page loaded.
• Images on any page including mod pages take a really long time to load. This includes thumbnails and the image when opened.
• Downloads are slow most of the time. I assume that the download servers work kinda like where the popular files are in some sort of cache that can easily be accessed compared to a least popular file. Downloads will have inconsistent speeds but on average I would say i download most files at 650KB/s. Sometimes it takes 10 minutes to download a 20MB file but sometimes I can download at my normal download speed.
  
  Reason for posting now is i guess I have "had enough" of it and would love to see if this can be resolved somehow.

Runs fine for me, what part of aus are you in?

1 minute ago, 0taku said:

Runs fine for me, what part of aus are you in?

South QLD.

 

3 hours ago, Caramel said:

I have been debating on making this topic for a while now, mainly as I did not want to come across a whinger. My day to day web browsing is fine, it is just this website I have issues with. Just to preface, I am not blaming the site admins or the servers as there are heaps of people that have no issue here. I assume it has something to do with my ISP. This issue has been occurring since I have started using this website which was over a year ago.

I am located in Australia and this is the internet speed I get. I know it is slow to most users but that is a common speed here if the fibre network has not been rolled out yet. Every website loads normally, I can stream 1080p no issues. This website is the only thing I struggle with which makes me believe it could be related to my ISP (which is Telstra).

The issues I face:

• General web pages such as the forums take longer then they should to load, when the page loads you can see the contents load in over a duration instead of having a full page loaded.
• Images on any page including mod pages take a really long time to load. This includes thumbnails and the image when opened.
• Downloads are slow most of the time. I assume that the download servers work kinda like where the popular files are in some sort of cache that can easily be accessed compared to a least popular file. Downloads will have inconsistent speeds but on average I would say i download most files at 650KB/s. Sometimes it takes 10 minutes to download a 20MB file but sometimes I can download at my normal download speed.
  
  Reason for posting now is i guess I have "had enough" of it and would love to see if this can be resolved somehow.

I agree sometimes the pics won't load at all.

Certain ISPs seem to have real contention issues to our frontend provider (OVH).

Comcast has serious problems with our site, and I'll add your ISP to the list.

Other than chasing up people on our end (which we've done for Comcast already and hasn't seemed to help), there's not much we can do.

2 minutes ago, Cyan said:

Certain ISPs seem to have real contention issues to our frontend provider (OVH).

Comcast has serious problems with our site, and I'll add your ISP to the list.

Other than chasing up people on our end (which we've done for Comcast already and hasn't seemed to help), there's not much we can do.

Yeah I have been a lurker on the forums where other people have had browsing issues so I am in the loop about them. I have kinda gotten use to it by now so it is not a huge issue. It is just a nuisance. There is no point in investigating it then as it will just be beating a dead horse. Telstra will just be as bad as Comcast when it comes to them fixing things.

I had connection issues to a certain games servers. To make the story short; game company made me do trace routes to the servers, they saw it was Telstras fault, took me 6 phone calls and a few hours of talking to get them to schedule the fix, the fix will take 6 months just for it to get planned then another 4 months before they actively work on it. So about a year just for that.

So yeah, I wouldn't waste time trying to sort it out. I have always heard people say Telstra is Australia's Comcast and I guess it is true.

6 minutes ago, Caramel said:

Yeah I have been a lurker on the forums where other people have had browsing issues so I am in the loop about them. I have kinda gotten use to it by now so it is not a huge issue. It is just a nuisance. There is no point in investigating it then as it will just be beating a dead horse. Telstra will just be as bad as Comcast when it comes to them fixing things.

I had connection issues to a certain games servers. To make the story short; game company made me do trace routes to the servers, they saw it was Telstras fault, took me 6 phone calls and a few hours of talking to get them to schedule the fix, the fix will take 6 months just for it to get planned then another 4 months before they actively work on it. So about a year just for that.

So yeah, I wouldn't waste time trying to sort it out. I have always heard people say Telstra is Australia's Comcast and I guess it is true.

We're doing some optimizations on our side anyway that might help. We're going to be introducing separate servers for Europe, and we're working on improving our systems so we can do proper load balancing.

Once this is done, we'll redirect traffic from problematic ISPs to these new European servers, which will hopefully fix the issue since they'll be hosted with a different supplier. I don't have an ETA for this though, but it's something that we're wanting to do before the end of the year.

9 hours ago, Caramel said:

South QLD.

 

Could be because of the NBN works, I live in North QLD and have been on the NBN for around 2 years now.  Before that my internet was crap

We've redirected traffic from your ISP to our European server. Can you tell me if that's made an improvement?

17 minutes ago, Cyan said:

We've redirected traffic from your ISP to our European server. Can you tell me if that's made an improvement?

Downloads seem to reach faster speeds and the average speed is better. Picture thumbnails load much quicker but I do not notice anything different with the actual pictures loading when they are clicked on. Website browsing is much smoother overall. Hopefully my observations are not "exaggerated" by my mind "expecting improvements".

My downloads were nearly reaching my max speed. I wonder why the images have not changed though. Thanks for this.

 

On 9/18/2017 at 1:46 AM, Cyan said:

I don't have an ETA for this though, but it's something that we're wanting to do before the end of the year.

That was fast. (unless this was a trial thing)

 

Don't know if this topic is still active but i'm facing the same problem. The website is quite slow and it takes around 20mn in order to download LSPDFR. I have optic fiber and it's only on this website that i'm experiencing these problems.