someone may correct me if im wrong, but i believe a disc comes with the computer to reset internal hardware.... What this helps with is when you get this so called "blue Screen" and also so called "crashes" if you read the last couple lines of that message it tells you about what you PC is trying to do to avoid total memory loss or TML as some know it. If you have the disc, insert it and follow on screen instructions, i had to do this once and it pretty much resets the entire system, deleteing all files and such. So what i recommend doing is getting an external hardrive and backing up all your files and then doing a entire re-boot of you PC.....Good Luck and hope this helped
Marino141