Can't download LSPDFR

[ashlyii 2]

Morning!

 

Attempting to download LSPDFR - I get through to the download page but then it takes me to a "This site can't be reached" page. I've tried the alternative CDN and that does exactly the same thing.

Are there any other alternative downloads? I'm using Google Chrome and have no issues elsewhere.

 

Thank you

[Cyan 4,990]

Thank you for your error report. We will hand this over upstream and let you know if there are any updates.

26 minutes ago, ashlyii said:

Morning!

 

Attempting to download LSPDFR - I get through to the download page but then it takes me to a "This site can't be reached" page. I've tried the alternative CDN and that does exactly the same thing.

Are there any other alternative downloads? I'm using Google Chrome and have no issues elsewhere.

 

Thank you

Can you try again now? If it still doesn't work, I'll need a screenshot of the error page, and the output of the following commands:

Quote

nslookup img.cdn.lcpdfr.com

nslookup lcpdfrdltier2.b-cdn.net

tracert img.cdn.lcpdfr.com

tracert lcpdfrdltier2.b-cdn.net

 

[OblivionCreator 0]

Been having the same issue all morning. Been annoying me all day.

 

This site can’t be reached

download-tier2.cdn.lcpdfr.com took too long to respond.

Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

Managed to get something to download once earlier, but the download failed soon after.

 

CMD Outputs: 

 

Address:  194.168.4.100

Non-authoritative answer:
Name:    lcpdfrimg.b-cdn.net
Addresses:  2a01:4020:1::1307
          89.34.99.7
Aliases:  img.cdn.lcpdfr.com

 

Address:  194.168.4.100

Non-authoritative answer:
Name:    lcpdfrdltier2.b-cdn.net
Address:  185.93.2.199

 

Tracing route to lcpdfrimg.b-cdn.net [89.34.99.7]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    10 ms    14 ms     9 ms  glfd-core-2a-xe-832-0.network.virginmedia.net [62.254.207.145]
  4     *        *        *     Request timed out.
  5    14 ms    12 ms    10 ms  tcl3-ic-2-ae4-0.network.virginmedia.net [62.253.175.130]
  6    18 ms    13 ms    14 ms  cpc69435-hink4-2-0-gw.8-2.cable.virginm.net [62.252.5.1]
  7    11 ms    14 ms    17 ms  ae3.rt1-cr.ldn.as25369.net [5.226.136.17]
  8   419 ms   198 ms   401 ms  ae7.31-cs0-cr.ldn.as25369.net [185.38.150.227]
  9    10 ms    10 ms    17 ms  7.99.34.89.dedicated.zare.com [89.34.99.7]

Trace complete.

 

Tracing route to lcpdfrdltier2.b-cdn.net [185.93.2.199]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms     9 ms  glfd-core-2a-xe-832-0.network.virginmedia.net [62.254.207.145]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    22 ms    23 ms    22 ms  perr-core-2a-ae15-0.network.virginmedia.net [62.30.31.22]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *       29 ms  edge-523.b-cdn.net [185.93.2.199]

Trace complete.

 

 

 

[ashlyii 2]

33 minutes ago, Cyan said:

Thank you for your error report. We will hand this over upstream and let you know if there are any updates.

Can you try again now? If it still doesn't work, I'll need a screenshot of the error page, and the output of the following commands:

 

 

Tried again - same thing! Just goes to a:

This site can’t be reached

lcpdfrdltier1.b-cdn.net took too long to respond.

 

Not sure how to get the command errors you're requesting, sorry! 

[toontotalwar 0]

yeah me too site is down i think

[Cyan 4,990]

Just now, ashlyii said:

 

Tried again - same thing! Just goes to a:

This site can’t be reached

lcpdfrdltier1.b-cdn.net took too long to respond.

 

Not sure how to get the command errors you're requesting, sorry! 

I wouldn't be expecting to see that error unless you are changing the download method. Try using the default download method (not the 403 issues one) and try again.

If you're still experiencing issues, I'd need the output of those commands to further investigate.

You can open Command Prompt (cmd.exe) and paste those commands one by one into there. I cannot investigate any further without this information.

Just now, toontotalwar said:

yeah me too site is down i think

Considering you are both on the same ISP, I don't think this is a mess-up on our side.

[toontotalwar 0]

1 minute ago, Cyan said:

I wouldn't be expecting to see that error unless you are changing the download method. Try using the default download method (not the 403 issues one) and try again.

If you're still experiencing issues, I'd need the output of those commands to further investigate.

You can open Command Prompt (cmd.exe) and paste those commands one by one into there. I cannot investigate any further without this information.

Considering you are both on the same ISP, I don't think this is a mess-up on our side.

Have not changed anything, I download as I always have just by pressing download button then await the file

 

Here is the message:

 

Spoiler

This site can’t be reached

 

download-tier2.cdn.lcpdfr.com took too long to respond.

Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

Reload

Hide details

 

[ashlyii 2]

Quote

Spoiler

nslookup img.cdn.lcpdfr.com
Server:  bthub
Address:  192.168.1.254

Non-authoritative answer:
Name:    lcpdfrimg.b-cdn.net
Addresses:  2a01:4020:1::1307
          89.34.99.7
Aliases:  img.cdn.lcpdfr.com

nslookup lcpdfrdltier2.b-cdn.net
Server:  bthub
Address:  192.168.1.254

Non-authoritative answer:
Name:    lcpdfrdltier2.b-cdn.net
Address:  185.93.2.199

tracert img.cdn.lcpdfr.com

Tracing route to lcpdfrimg.b-cdn.net [2a01:4020:1::1307]
over a maximum of 30 hops:

  1    <1 ms    <1 ms    <1 ms  broadband.bt.com [2a00:23c4:883b:db00:3a35:fbff:fe82:6841]
  2     *        *        *     Request timed out.
  3     *        *        *     Request timed out.
  4    71 ms    72 ms    65 ms  2a00:2302::1100:100:3b
  5    51 ms    41 ms    40 ms  2a00:2380:300c:a000::10
  6    41 ms    40 ms    49 ms  2a00:2000:2066::42
  7    59 ms    51 ms    46 ms  ldn-b9-link.telia.net [2001:2000:3080:f02::1]
  8    38 ms    39 ms    33 ms  ldn-bb3-v6.telia.net [2001:2000:3019:79::1]
  9    60 ms    71 ms    72 ms  ldn-b5-v6.telia.net [2001:2000:3018:b::1]
 10    29 ms    27 ms    24 ms  xe-0-2-3.rt0.thn.bandwidth.co.uk [2001:2000:3080:75c::2]
 11    29 ms    28 ms    28 ms  2a00:1a30:0:abba::52
 12    39 ms    37 ms    62 ms  2a01:4020:0:2::a
 13    44 ms    31 ms    28 ms  2a01:4020:1::1307

Trace complete.

 

 

 

Hope that's correct/helpful!

[Cyan 4,990]

1 minute ago, ashlyii said:

 

Hope that's correct/helpful!

Thanks so much -- our provider is looking into this now.

[OblivionCreator 0]

@Cyan

I'm having the issue on Virgin, and @ashlyii on BT, so it doesn't appear to be ISP specific (But UK-Specific??)

 

Either way - I ran a VPN and I was able to install files fine via Germany, so unsure of the cause.

[Cyan 4,990]

1 minute ago, OblivionCreator said:

@Cyan

I'm having the issue on Virgin, and @ashlyii on BT, so it doesn't appear to be ISP specific (But UK-Specific??)

 

Either way - I ran a VPN and I was able to install files fine via Germany, so unsure of the cause.

I've personally tested from Three UK and Vodafone and not seeing the issues, but it definitely looks like it could be limited to the UK. Our provider is looking into it and knowing them, it should be resolved fairly quickly.

4 minutes ago, OblivionCreator said:

@Cyan

I'm having the issue on Virgin, and @ashlyii on BT, so it doesn't appear to be ISP specific (But UK-Specific??)

 

Either way - I ran a VPN and I was able to install files fine via Germany, so unsure of the cause.

Just to clarify, did you see a StackPath error or an error saying 'took to long to respond' when downloading? We're encountering two different (but equally annoying!) issues right now.

[OblivionCreator 0]

3 minutes ago, Cyan said:

Just to clarify, did you see a StackPath error or an error saying 'took to long to respond' when downloading? We're encountering two different (but equally annoying!) issues right now.

Took too long to respond. I put a screenshot & CMD output above which seems to not have been noticed.

 

20 minutes ago, OblivionCreator said:

Been having the same issue all morning. Been annoying me all day.

 

This site can’t be reached

download-tier2.cdn.lcpdfr.com took too long to respond.

Try:

Checking the connection

Checking the proxy and the firewall

Running Windows Network Diagnostics

ERR_CONNECTION_TIMED_OUT

 

Managed to get something to download once earlier, but the download failed soon after.

 

CMD Outputs: 

 

Address:  194.168.4.100

Non-authoritative answer:
Name:    lcpdfrimg.b-cdn.net
Addresses:  2a01:4020:1::1307
          89.34.99.7
Aliases:  img.cdn.lcpdfr.com

 

Address:  194.168.4.100

Non-authoritative answer:
Name:    lcpdfrdltier2.b-cdn.net
Address:  185.93.2.199

 

Tracing route to lcpdfrimg.b-cdn.net [89.34.99.7]
over a maximum of 30 hops:

  1     2 ms     1 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    10 ms    14 ms     9 ms  glfd-core-2a-xe-832-0.network.virginmedia.net [62.254.207.145]
  4     *        *        *     Request timed out.
  5    14 ms    12 ms    10 ms  tcl3-ic-2-ae4-0.network.virginmedia.net [62.253.175.130]
  6    18 ms    13 ms    14 ms  cpc69435-hink4-2-0-gw.8-2.cable.virginm.net [62.252.5.1]
  7    11 ms    14 ms    17 ms  ae3.rt1-cr.ldn.as25369.net [5.226.136.17]
  8   419 ms   198 ms   401 ms  ae7.31-cs0-cr.ldn.as25369.net [185.38.150.227]
  9    10 ms    10 ms    17 ms  7.99.34.89.dedicated.zare.com [89.34.99.7]

Trace complete.

 

Tracing route to lcpdfrdltier2.b-cdn.net [185.93.2.199]
over a maximum of 30 hops:

  1     2 ms     2 ms     1 ms  192.168.0.1
  2     *        *        *     Request timed out.
  3    11 ms    10 ms     9 ms  glfd-core-2a-xe-832-0.network.virginmedia.net [62.254.207.145]
  4     *        *        *     Request timed out.
  5     *        *        *     Request timed out.
  6     *        *        *     Request timed out.
  7     *        *        *     Request timed out.
  8    22 ms    23 ms    22 ms  perr-core-2a-ae15-0.network.virginmedia.net [62.30.31.22]
  9     *        *        *     Request timed out.
 10     *        *        *     Request timed out.
 11     *        *        *     Request timed out.
 12     *        *        *     Request timed out.
 13     *        *        *     Request timed out.
 14     *        *        *     Request timed out.
 15     *        *        *     Request timed out.
 16     *        *        *     Request timed out.
 17     *        *        *     Request timed out.
 18     *        *        *     Request timed out.
 19     *        *        *     Request timed out.
 20     *        *        *     Request timed out.
 21     *        *        *     Request timed out.
 22     *        *        *     Request timed out.
 23     *        *        *     Request timed out.
 24     *        *        *     Request timed out.
 25     *        *        *     Request timed out.
 26     *        *        *     Request timed out.
 27     *        *       29 ms  edge-523.b-cdn.net [185.93.2.199]

Trace complete.

 

 

 

 

[ashlyii 2]

posted below!

Edited April 20, 2019 by ashlyii

[Cyan 4,990]

Our provider is saying that a fix should have been deployed. Can anyone who was previously having issues confirm? 

2 minutes ago, ashlyii said:

Just an update - it just started working and is downloaded now!

 

Unsure if it was an error on my end or not - but really appreciate the fast support. Wish you all the luck in the future!

Not an error on your end personally. Mix of our provider and ISPs. Glad to know it's fixed.

[ashlyii 2]

1 minute ago, Cyan said:

Our provider is saying that a fix should have been deployed. Can anyone who was previously having issues confirm? 

 

Just an update - it just started working and is downloaded now!

 

Unsure if it was an error on my end or not - but really appreciate the fast support. Wish you all the luck in the future!

[toontotalwar 0]

all working now here, thansk for fix!!