Hello, trying to upload a file to Vehicle Models, go through the form, Save and Submit at the end but then all I get is a 504 Gateway Time-out error.

Never had the issue before and haven't seen any server issues mentioned today, is this a website issue or something my end? Many thanks.

Quick update, same thing happens on both Edge and Firefox browsers, exactly the same error.

Update 2, tried both browsers several times, VPNs on and off on both, PC restart, still the same error, not really sure what else I can do at this point.

If someone more knowledgeable needs any more info from my end please let me know.

Having a look.

Tried again this morning, (UK), still the same issue. Tried on Chrome this time as well as through a VPN to 2 different sides of the world and the exact same error each time.

I shall give up for now and await a response.

Edited July 27Jul 27 by Verratti

I cannot replicate this on our end.

Please share a screenshot of the page (including the URL bar) where this is happening, and if there's anything particular about your upload (e.g. high amounts of screenshots, file sizes, etc).

If anybody else is experiencing this, please also chime in.

See below screenshot of the URL and page after clicking Save and Submit Files.

There's nothing special I can see about it, the zip is 117mb, 11 screenshots, the rest of the fields are in-keeping with uploads I have previously done.

Okay now it has worked and uploaded, I had 2 gif screenshots to show lighting, both below the image size requirements, but not including them has allowed me to submit.

They weren't selected as primary, (as per the warning), is this a me issue? Or does the site not like gifs? It explicitly says .gif's are supported in the screenshots.

EDIT: Tried adding the gifs to the file page now its live and get the same error, guessing it doesn't like gifs after all.

Edited Monday at 03:24 PM5 days by Verratti

I've tracked it down on our side, and yeah, it's related to screenshots and thumbnails, particularly large images and GIFs. I'm looking into it.

Thank you for letting us know.

No problem, thank you for confirming.

If it helps, it was 2 gif screenshots I was trying to upload, one was 3.94MB the other 3.95MB so both close to the file limit, neither as the primary image just additional screenshots.

I've made some changes to how we are processing images and gifs.
So please feel free to give this another go.

Just added the 2 gifs to the file page no problem at all, uploaded straight away. Appreciate the help.