This is certainly an interesting predicament, especially for a consumer rights enthusiast like myself. I guess the question we have to ask ourselves is this: "Is it entirely legal or fair for GFWL/Microsoft delivering a promised service on behalf of Rockstar Games/Take2 just stop its provision come July 2014?".
The first place to start is with my game case, the blurb of which says this:
Exclusive PC Content
Stunningly detailed, high resolution graphics
Video editor allows you to capture and edit in-game footage to share
32 person multiplayer with Custom Match feature for optimised experience
Customize a radio station using your own songs with independence FM
It's there black and white on the case, and because it's there, the law says it is reasonable for me to expect to receive that promised service, if the service isn't provided or doesn't exist it constitutes a breach of the Trades Description Act 1979 which requires goods, including software to be: "as described – match the description on packaging or what the trader told you."
Furthermore, I seem to recall a whole bunch of promotional activities/materials produced by Rockstar Games in regards to GTAIV PC Multiplayer - if the service no longer exists but advertisement still in circulation it's therefore misleading and in breach of consumer and advertising regulations.
Of course, on the flip side of these two arguments is this little clause:
But this makes no difference to my statutory rights or my expectation of receiving a service I was advertised and paid for.
The only remaining question is who is culpable for this? Rockstar Games/Take2 or GFWL/Microsoft. Well the promise of a service was made by Rockstar, who outsourced the provision of the service to Microsoft and it's GFWL platform, but Rockstar are responsible to ensure the services continuation and quality. That is why, I suspect, Rockstar are so quiet.
On a side note, for anyone with purely online games (like AOE) and you've paid money for them, then I would recommend you take up your case ASAP with Microsoft and failing them, trading standards.
Anyhow, I haven't much cared for the whole GTAIV Multiplayer phenomenon - I find single player the much superior aspect, so as long as these changes don't interfere with my accessing of my software live and let live I suppose. However, for those who do feel free to use any of my arguments when making your case to Microsoft, Rockstar, trading standards or whoever.
Regards,
Hench