I'm confused, and please correct me if I'm wrong, but you waited less than a few hours for a reply to your support thread then posted this?
Either way, we will sometimes reply to novel issues (issues that are actually a bug in LSPDFR). Unfortunately, not a lot people actually have novel issues and their issue is usually installation related, third-party mod related or they broke their mods folder.
That's the reality, really. And by no means am I saying LSPDFR is bug free.
Most problems can be solved by the user themselves by actually just reading their logs. I can understand why there's not a large proportion of people wanting to help out with these threads when they are usually the same issue. The fact people are even willing to take the time out of their days to reply to these threads is much much more than should be expected and speaks volumes for their goodwill.